From the user interface to the software’s ability to automatically process plate and sheet and how it works with DXF, PDF, STEP and even Image files. He also knew that quoting speed and accuracy would be critical to winning new (and repeat) business.Īmazon evaluated multiple estimating systems but after seeing SecturaQUOTE from SecturaSOFT, Clouser had found the answer. It was obvious that our quoting process was an issue and had to be standardized.”īecause he would be creating the quotes himself, and had no cutting metal or estimating experience, Clouser realized that a solution would have to automate and standardize the process as much as possible. I discovered that the issues weren’t quality-related but rather quotes that took too long to get out, prices that were too high, or lead times that were too long.
“In particular, we weren’t seeing repeat business from a number of past customers. “While sales were good, we were not getting the volume of business that we should have been getting,” explained Clouser. Clouser instantly realized that a reliable and consistent quoting process would be needed to secure the business required to grow the company. Estimating machine run-time and material usage/cost was manually intensive and relied heavily on experience, spreadsheets, and a few assumptions and best guesses.
WILL QUOTING NUMBERS HELP ME GET SALES UPGRADE
With a sales and marketing background, Clouser’s first steps were to upgrade the company’s image and selling process.įrom the day it first opened its doors, Amazon’s estimating process was much like any other comparable fabrication shop. When Chief Operating Officer, Jeff Clouser joined the company in 2018, he faced the daunting task of growing the business. Today, Amazon is winning exponentially more jobs while increasing margins but this wasn’t always the case. As a result, the quoting process can either be a tremendous liability or a competitive advantage for a growing number of job shops. With today’s advanced cutting machines narrowing the quality gap, delivery and price are more and more the keys to winning the bid. Founded in 2002, this family-owned and operated custom manufacturing and fabrication job shop serves customers throughout the Agriculture, Construction, Energy, Marine, and Security industries with plasma and waterjet cutting, metalforming, and welding. But Milford, Delaware’s Amazon Steel Construction has taken steps to raise the bar for customer expectations.
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